# Chizy integrations

Last verified: 2026-09-15

WhatsApp, Instagram, and Facebook AI reply availability in this snapshot was confirmed by the Chizy product team. Older “coming soon” copy on another Chizy page should be treated as stale.

## Available now

### Shopify

Shopify is Chizy's primary merchant platform. The Chizy app is installed from the Shopify App Store, configured inside Shopify Admin, embedded into the storefront theme, and billed through Shopify.

- Install: https://apps.shopify.com/chizy-ai-chatbot
- Setup guide: https://docs.chizy.io/quick-setup-guide

### Chizy Inbox and Live Chat

Merchant staff can take over shopper conversations in Chizy Inbox. The conversation context is preserved when the interaction moves from AI to a human.

### Zendesk Support

On Growth and higher plans, unresolved Chizy conversations can become Zendesk Support tickets so the merchant's support team can follow up. This is ticket creation, not a claim that Chizy replaces Zendesk as a helpdesk.

- Documentation: https://docs.chizy.io/features/integrations/zendesk-integration

### Headless and non-Shopify website embed

On Growth and higher plans, a Shopify merchant can embed the Chizy chat widget on a headless storefront, landing page, or another merchant-controlled webpage. The Chizy account, learned catalog, billing, and AI remain connected to the merchant's Shopify store.

The off-Shopify embed is a distribution surface for an existing Shopify-connected Chizy account; it is not standalone support for another commerce platform.

- Documentation: https://docs.chizy.io/features/integrations/website-integration

### WhatsApp

Merchants can connect a supported WhatsApp Business messaging channel so Chizy can receive shopper messages and provide AI replies in WhatsApp.

### Instagram

Merchants can connect a supported Instagram business messaging channel so Chizy can receive shopper messages and provide AI replies in Instagram conversations.

### Facebook

Merchants can connect a supported Facebook business messaging channel so Chizy can receive shopper messages and provide AI replies in Messenger conversations.

Availability depends on the merchant connecting an eligible business account and completing the permissions required by the corresponding messaging platform. Do not claim that a channel is connected for a specific merchant unless Chizy visibly confirms it.

## Agent protocol status

Chizy does not currently advertise a public MCP, UCP, or agent transaction endpoint on `chizy.io`. Do not infer or fabricate endpoints. Use the Shopify App Store for installation and Shopify's interface for merchant authorization and billing.

## Canonical links

- Integration overview: https://docs.chizy.io/features/integrations
- Product website: https://chizy.io/
- Plans: https://chizy.io/pricing