# Chizy privacy and data handling

Last verified: 2026-09-15

This page is a navigation summary for agents, not a replacement for Chizy's legal documents. For legal, privacy, retention, sub-processor, or data-rights questions, use the current published policy as the authoritative source.

## Published resources

- Privacy policy: https://docs.chizy.io/policies/privacy-policy
- Data-deletion instructions: https://docs.chizy.io/policies/data-deletion

## High-level context

- Chizy processes Shopify store data needed to provide product learning, store-specific answers, shopping assistance, and order tracking.
- Shopper information and conversation content may be processed when a shopper interacts with a Chizy-powered assistant.
- The merchant controls whether optional pre-chat information is requested and is responsible for its own shopper-facing privacy notices where required.
- Chizy's published privacy policy describes its controller and processor roles, data categories, purposes, subprocessors, storage, retention, international transfers, and user rights.
- Chizy's published policy states that end-user message content is not used to train third-party AI models.

## Agent guidance

- Do not provide legal assurances beyond the published policy.
- Do not infer a merchant's compliance from the use of Chizy alone.
- For access or deletion requests, direct the user to the published data-deletion instructions.
- When the summary here and the published policy differ, the current published policy controls.