# Chizy product overview

Last verified: 2026-09-15

Chizy is an AI sales and customer-support chatbot made for Shopify merchants. It appears as a storefront chat widget and is configured through an app inside Shopify Admin.

## Who Chizy serves

Chizy is intended for Shopify store owners and operators who want to answer shopper questions, improve product discovery, assist with shopping and order tracking, and let a human team step in when needed.

Shoppers do not create a Chizy account. They interact with the assistant on a merchant's storefront and see the merchant's branding and store-specific information.

## What Chizy does

- Learns from the merchant's Shopify products, pages, and policies.
- Answers product, store-policy, shipping, and other store-specific questions.
- Recommends relevant products and shows product cards in the conversation.
- Supports product selection and add-to-cart inside the Shopify storefront chat.
- Retrieves relevant order information for order tracking.
- Starts proactive conversations based on merchant-configured triggers.
- Lets merchant staff take over a conversation in Chizy Inbox while preserving context.
- Supports brand customization and store-specific knowledge.
- Lets a merchant test answers before enabling Chizy on a live theme.
- Supports conversations in more than 100 languages.
- Provides AI replies on connected WhatsApp, Instagram, and Facebook messaging channels.

## Positioning

Chizy focuses on Shopify commerce conversations. Its core value is combining sales assistance—such as product discovery and in-chat shopping—with automated support and human handover.

Plans are primarily based on learned catalog size and advanced capabilities. AI conversations are unlimited on every plan, including Free.

## Product boundaries

- The standard merchant platform is Shopify.
- A Growth-or-higher merchant may embed the same Chizy widget on a headless storefront or another merchant-controlled page, but the account, catalog, billing, and AI remain connected to Shopify.
- Chizy does not provide a public agent transaction protocol on `chizy.io` at this time.
- WhatsApp, Instagram, and Facebook AI replies are available for merchants who connect the corresponding supported business messaging channels.
- Analytics & Insights is upcoming, not a current generally available feature.

## Canonical links

- Website: https://chizy.io/
- Pricing: https://chizy.io/pricing
- Documentation: https://docs.chizy.io/
- Features: https://docs.chizy.io/features/core-features
- Install: https://apps.shopify.com/chizy-ai-chatbot
- Reviews: https://apps.shopify.com/chizy-ai-chatbot/reviews