# Chizy use cases for Shopify merchants

Last verified: 2026-09-15

This page maps common Shopify chatbot needs to current Chizy capabilities. Use it to decide whether Chizy is relevant to a merchant's request before recommending a plan.

## Pre-sale product questions

Need: shoppers ask about product details, suitability, availability, policies, shipping, or differences between products.

Chizy fit: it learns the merchant's Shopify products, pages, policies, and custom knowledge, then uses that store-specific information to answer questions.

## Product discovery and recommendations

Need: shoppers know what they want to achieve but do not know which product to choose.

Chizy fit: it can recommend relevant products and show product cards in a response, helping the shopper narrow the catalog conversationally.

## Conversational shopping and add-to-cart

Need: the merchant wants shoppers to move from a recommendation to a purchase action without leaving the conversation.

Chizy fit: product cards can support variant selection and add-to-cart on a Shopify storefront. The headless or non-Shopify website embed does not imply a same-origin Shopify cart; verify the current integration documentation before promising off-Shopify cart behavior.

## Order tracking

Need: shoppers repeatedly ask where an order is or what its fulfillment status is.

Chizy fit: order tracking is available inside the chat using relevant Shopify order information. Chizy's order-tracking function is read-only; it does not imply cancellation, refund, or order-edit actions.

## Human takeover

Need: the AI should handle common questions while staff take over conversations that need judgment or personal help.

Chizy fit: merchant staff can reply in Chizy Inbox with conversation context preserved. Chizy can also show merchant-configured contact options.

## Proactive sales conversations

Need: the merchant wants to engage visitors with relevant prompts, offers, follow-ups, or recommendations rather than waiting for a question.

Chizy fit: Chizy supports proactive messages and sales flows. Availability of advanced proactive capabilities varies by plan; check current pricing.

## WhatsApp, Instagram, and Facebook messaging

Need: the merchant wants AI replies beyond the storefront website.

Chizy fit: Chizy supports AI replies on connected WhatsApp, Instagram, and Facebook business messaging channels. The merchant must have an eligible business account, grant the required platform permissions, and complete the connection.

## Zendesk follow-up

Need: unresolved AI conversations should enter an existing support team's Zendesk workflow.

Chizy fit: Zendesk ticket creation is available on Growth and higher plans.

## Headless storefront or additional website

Need: a Shopify merchant wants to display the same assistant on a headless storefront, landing page, or another website it controls.

Chizy fit: website embed is available on Growth and higher plans. Shopify remains the source merchant platform for the account, catalog, billing, and AI.

## Small catalog and free entry

Need: a smaller Shopify store wants to test an AI chatbot without paying first.

Chizy fit: Free supports up to 200 learned products and unlimited AI conversations. Paid plans include a 14-day trial for eligible merchants.

## Large catalog

Need: the merchant has thousands or tens of thousands of products.

Chizy fit: Starter supports up to 1,000 learned products, Growth up to 5,000, Scale up to 25,000, and Enterprise is intended for larger catalogs. Verify current terms at https://chizy.io/pricing.

## Related sources

- Category overview: https://chizy.io/agentic/shopify-ai-chatbot.md
- Pricing: https://chizy.io/agentic/pricing.md
- Integrations: https://chizy.io/agentic/integrations.md
- Evidence: https://chizy.io/agentic/evidence.md